Grievance Redressal Policy

We are committed to addressing all queries and concerns raised by our B2B partners in a timely and effective manner. This policy outlines our structured process for resolving grievances, ensuring that you have a clear path to follow for a satisfactory resolution.

Our grievance redressal process is designed to handle your concerns at the initial contact point and provides a clear escalation path to senior management if the resolution does not meet your expectations.

Step 1: Initial Contact

For any query or complaint, please initiate contact through one of our designated channels. To ensure your concern can be properly addressed, please use your registered company email ID or phone number associated with your account.

You can contact us via:

• WhatsApp: +91 92117 27277
• Email: communication@mevueconcept.com
• Phone: +91 92117 27277
• “Contact Us” form on our website

Our support team will acknowledge your concern and work towards a swift resolution.

Step 2: Escalation to the Grievance Officer

If your registered concern is not resolved to your satisfaction at Step 1, you may escalate it to our designated Grievance Officer.

To facilitate a timely resolution, please send an email with all the necessary details to the Grievance Officer’s email ID, using the following format:

• Company Name:
• Registered Email ID:
• Order Number(s):
• Contact Number:
• Describe the Complaint: (Please include a brief history of your interaction with our support team)

Grievance Officer Contact Details

• Email: mevueconcept@gmail.com