Return, Refund & Cancellation Policy

Refund, Return, and Cancellation Policy

This policy outlines the terms for order cancellation, returns, and refunds for products purchased from our B2B e-commerce platform. Our policies are designed to be fair and transparent while supporting our business model of providing competitive pricing through streamlined wholesale operations.

1. Order Cancellation Policy

You may cancel an order free of charge, provided the cancellation request is received and processed before the order has been shipped. An order cancellation is considered “processed” only when you receive a cancellation confirmation email from us.

• To Cancel an Order: Please contact our support team. .
• Refund for Canceled Orders: If your cancellation is successfully processed, a full refund will be initiated to your original payment method. The refund will typically be completed within 7-10 business days, depending on your bank’s policies.

We are unable to process any cancellation requests once the order has been dispatched from our warehouse.

2. Return & Refund Policy

Our core business model is based on selling pre-packed, non-customizable wholesale boxes to registered businesses. This allows us to offer you highly competitive pricing by minimizing operational costs.

No Returns for Unsold or Unwanted Stock

We strictly do not accept returns for orders due to a change of mind, excess stock, or items that have not sold. All sales are considered final once the order is dispatched. It is the responsibility of the buyer to confirm their order details and product specifications before completing the purchase.

Accepted Returns (Limited Exceptions)

We will only accept returns and provide a refund or replacement under the following conditions:

1. Manufacturing Defects: A manufacturing defect is defined as a verifiable fault in the product’s material or workmanship. This includes, but is not limited to, misaligned frames, faulty hinges, or missing nose pads. It does not include minor cosmetic imperfections or issues resulting from improper handling or storage.
2. Transit Damage: If a product is visibly damaged during shipping and delivery.

Return Process for Damaged or Defective Goods

To be eligible for a return under these exceptions, you must follow the steps below precisely:

Step 1: Report the Issue Promptly You must notify our support team of any damage or defect within 96 hours of receiving your delivery. Claims made after this period will not be considered.

Step 2: Provide Required Evidence To validate your claim, you must provide high-resolution photographic or video evidence that clearly shows:

• The defective or damaged product.
• The original shipping packaging.
• The product’s batch number, if applicable.

Step 3: Initiate the Return Upon review and approval of your claim, we will arrange for a reverse pickup of the damaged or defective box at our expense. Please ensure all original packaging is secured for pickup.

Refund and Replacement for Approved Claims

Once the returned product has been received and verified by our quality control team, we will process your request. As a valued B2B partner, you will have the choice between a full refund to your original payment method or a replacement of the same product box, subject to availability.

Refunds for approved returns will be processed within 7-10 business days of the returned item being received at our warehouse.

3. General Terms

• We reserve the right to refuse any return claim that does not meet the criteria outlined in this policy.
• All refund, return, and cancellation requests are subject to a final decision by our company. This is to ensure a fair and consistent application of our policy for all our B2B partners.
• This policy is subject to change without prior notice.